Last week I got a telephone call from Opodo regarding my Summit flight in March, asking me to call back on "0871 277 9852" regarding my schedule change. This is also the number listed at the bottom of my schedule change confirmation received by email. I finally got around to calling back today, and calling that number puts you straight into a recorded loop saying how brilliant Opodo is.
Then, after a while of that, the message switches to an Expedia message, saying that the number is out of service and to ring a different (0870) number instead. So I ring that (naively thinking that Opodo and Expedia have merged, or somesuch), and after an age of waiting on hold, manage to talk to a human (or at least a Glaswegian).
She asks for an itinerary number (which I do not have, only having a Booking Reference, Ticket Number, and various other numbers not calling themselves an itinerary number). She offers to search for my email, which she cannot find. Neither can she find my name on the system. I ask whether this is Opodo, Expedia, or what. She says it's Expedia, and talks to her supervisor. After another while on hold (more cheesy muzak), she comes back and informs me that it's definitely Expedia, and Opodo is a competitor, and that they have been receiving a high volume of calls asking for Opodo, but don't know why (despite the fact that I've already told her that it is because an Opodo number is calling itself Expedia and asking people to ring Expedia).
So now I have no idea what to do. I can't remember my account settings (why does every single website have different requirements for lengths and allowed characters for usernames and passswords?!) for the online website, so can't check my details there. I guess I'll have to ring the main line and try to get put through to somewhere.
. I hate phones.
If anyone else has had this problem, feel free to comment. I'll update with a solution if I find one.